Document: HP Notebook PCs - Configuring the HP Pen Using HP Pen Control Software (Windows 10).Reminder: Pen Control is not compatible with Tilt Pen This package is provided for supported computer models running a supported operating system. HP Pen Control software provides several different functions, and allows users to change the functions of the two barrel buttons on the HP Pen.Try a re-seller like eBay for old / original stock.Ĭhecking one of the many models in the series. If you cannot find the pen that came with the computer for sale, it is likely just not available anymore. (this info is from my settings)Īny help with figuring out the name of the pen that came with my laptop and if the MPP 2.0 tilt pen is compatible with my laptop would be great. My laptop is a "HP ENVY x360 Convertible 15-ed1xxx" with "Pen and touch Pen and touch support with 10 touch points". However, I cannot figure out if it is compatible with my laptop. The pen that came with my laptop looks like the MPP 2.0 title pen though, so I was hoping it was the same (or a similar one). There is a spare parts number (L93571-B22), but I can't figure out how to find the name of a product based on this number as searching the HP website with that number shows no results (same with the PartsSurfer). However the packaging and instructions of the pen do not mention a name. I lost the pen that came with my laptop, and need to replace it. I couldn't find this information in my laptop's user guide or my maintenance/service guide or anywhere online. I am trying to figure out if the HP rechargeable MPP 2.0 pen is compatible with my laptop. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.If you wish to show appreciation for my efforts,Īnd click on the Purple Thumbs up icon at the bottom of my comment. They will be happy to assist you immediately. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number. Scroll down to "Still need help? Complete the form to select your contact options" Enter Product number or select to auto detect ![]() Please use the following link to create yourself a case number, then call and it may help speed up the call process: Please Contact HP if the issue persists on the BIOS screen to set up a hardware repair service: If it works fine on the BIOS, please update to the latest Touchscreen/Display drivers using the Official HP Website. Please use this link to run a test using the hardware diagnostics tool.Īlso, check on the BIOS screen by restarting and tapping on F10 to access, if the touchscreen doesn't respond as it should on the BIOS, it's a hardware malfunction, I recommend testing your touchscreen for hardware failures, Here's what you need to do, to confirm my theory: If the alternate/external mouse didn't work either, it's possible the issue is related to the touchscreen and not the touchpad, If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.Īnd I Hope you have a good day, done a remarkable job performing the steps suggested earlier, great workĪnd don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed. ![]() If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution. Right-click on mouse entry and choose "uninstall". Click on Start and type ‘Device Manager’. During restart, your mouse driver will automatically be reinstalled. ![]() Uninstall it and then restart your computer. Go to the Device Manager and select your mouse. Uninstall and reinstall the drivers for your mouse: Start → Control Panel → Mouse → Buttons tab.Ĭheck the box labeled "Use MS Office compatible scroll only."Īlso, check the box below labeled "Scroll in active window only."Īttempt using an alternate/external mouse. When was the last time it worked fine (date)?Ĭheck the Mouse options under control panel:.Have you made any recent updates to your computer, software or hardware related?.Does this happen only with the browser such as Internet Explorer, Chrome (if yes, which browser are you using)?.Business PCs, Workstations and Point of Sale SystemsĪs I understand the touchpad moves and clicks on its own causing issues around the desktop screen,ĭon't worry as I will be able to help you out, although, I will need a few details to provide an accurate solution:.
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